Frequently Asked Questions
Everything you need to know about acquiring timeless Japanese treasures.
How do you ensure the authenticity of your antiques?
Every piece at Reiwa Antiques is meticulously vetted by our team of specialists. We provide a detailed Certificate of Authenticity with each purchase, outlining the item's historical period, material, and provenance.
Do you ship fragile items internationally?
Yes, we ship worldwide. We use professional-grade museum packaging, including custom-built wooden crates and shock-absorbent materials, to ensure your delicate items arrive in pristine condition.
What is your return policy for antique items?
We offer a 14-day return window for all items. Due to the unique nature of antiques, items must be returned in the exact condition they were received, and the buyer is responsible for fully insured return shipping.
Can I request more photos or a condition report?
Certainly. We are happy to provide high-resolution photos and a comprehensive condition report detailing any historical wear or restoration. Please contact our concierge team with the product SKU.
How should I care for my antique furniture or ceramics?
We provide a specific care guide with every purchase. Generally, we recommend keeping antiques out of direct sunlight and maintaining a stable humidity level to prevent wood expansion or glaze damage.
Are the items insured during transit?
Yes, every shipment from Reiwa Antiques is fully insured for its total value. In the rare event of damage during transit, we will handle the insurance claim and provide a full refund or repair where possible.